You can return any item ordered from the comma online shop to the following address within 14 days of receipt:

comma Online Shop
Michael-Dechant-Str. 11
96260 Weismain

You are responsible for the cost of returning items to us. Mail your item(s) back using the carrier of your choice. Please obtain shipping insurance as you are responsible for the items until we receive them.

If the returned goods have already been paid for, we will immediately credit the amount again. If the invoice has not yet been settled, the invoice amount can be reduced by the returned items. In the case of a full return of an express delivery, the shipping costs must be paid.

The returned goods must be in a condition that corresponds to normal use for inspection of the goods. It must also be accompanied by the original labels. If the goods deteriorate due to further use, we reserve the right not to take them back and to charge accordingly.

Returned items will be carefully checked and repackaged. If an error or need for clarification occurs during the processing of an item, it will be processed separately.

It is therefore possible that an item may not be listed on our returns receipt email. We will send a separate e-mail for this item. If we have not received any information about the whereabouts of these items after 5 working days, our customer service will help you.